VINCAM
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Vincam · Support

Support

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Email us

Support is by email. One address, read by the people who make the app.

Open your mail app

We answer as soon as we can. There is no form and no chat.

What to include in a bug report

The more of this you send, the faster we can reproduce the problem:

  • Your phone's model.
  • Your Android version.
  • The Vincam version. Android shows it under Settings, Apps, Vincam.
  • What you did, step by step, and what happened instead of what you expected.
  • A screenshot or the photo, if it shows the problem.

Refunds

Vincam Pro is sold by Google Play, so refunds go through Google Play. Open the order in your Google Play account and request a refund within Google's window; the Google Play refund policy sets the rules and the window.

If the window has passed, or the request was refused and you think that is wrong, email us with the order number from your Google Play receipt and we will look at it.

Restoring Pro on a new phone

Vincam Pro belongs to the Google account you bought it with. Sign in to Google Play with that account on the new phone and install Vincam; Google Play restores the purchase.

If Pro does not appear, email us with the order number from your Google Play receipt.

More answers

The FAQ on the home page covers the common questions about the app, the free photos and Vincam Pro.